Maintenance: Duplication Issue

1/17/2017 11:32:00 AM

  

[Maintenance Schedule]
Jan. 18th, 2:00 AM - 6:00 AM (GMT +1)

[Maintenance Activity]
- Game Server Maintenance
- Remove Duplicate Items & Characters
- Reactivate Cabalidays and Restore Wreaths & Presents

Issue
During the CABALIDAYS event, some players used an exploit to duplicate characters and items. Upon investigation, we came to the conclusion that in order to protect the integrity of the game’s economy, we had to shut down the event as a temporary solution.

CABALIDAYS will return upon maintenance completion, and will be extended until February 7th.

Result
We have permanently blocked players who knowingly abused the exploit, and all duplicated items and characters will be removed during this maintenance.

If you unknowingly purchased a duplicated item from another player and it has been removed from your account, please submit a ticket with the following information.

Ticket Subject: Dupe Issue - Restoration
ID:
Character:
Server:
Duplicate Item Removed:
Date of Transaction: 
Alz Paid for Item:
Date of Purchase:
Method of Acquiring Item (Agent Shop/Trade/Mail):

Notes
-Tickets with missing information will not be investigated or restored
-We will only restore trades or sales paid with Alz (the amount paid at the time of transaction)
-Once the Cabalidays event returns, we will also restore lost Wreaths and Presents
-Accounts blocked for abusing the exploit do not qualify for investigations

Thank you for your patience during this time.

The CABAL Team