[RESOLVED] Technical Issue: CABAL Gift Voucher (Bronze) Issue

7/25/2022 10:59:22 AM

Greetings Nevarethians,

We would like to advise that some players are experiencing an error when attempting to use multiple CABAL Gift Voucher (Bronze), not resulting in 1,000 eCoins. To avoid this issue, we recommend not redeeming CABAL Gift Voucher (Bronze) in-game until the issue is resolved. Our team is aware of the matter and is working on a prompt resolution.

[Update 07.27.22]

We can confirm that CABAL Gift Voucher (Bronze) is now working properly and is available in our item shop. 

Some CABAL Gift Voucher (Bronze) did not correctly distribute 1,000 eCoins if used from 07/21 - 7/26. If you have encountered this issue, please send us a customer service ticket using the template below so that we can quickly assist you.

1. Service
2. Day of Purchase
3. Approximate time of Purchase
4. Number of Purchased Cabal Gift Vouchers
5. Number of Cabal Gift Vouchers with error (incorrectly redeemed) / number of missing eCoins after Voucher use

Please attach supporting documents showing the issue if possible.

We apologize for any inconvenience this may have caused. 

Thank you for your support!

- The CABAL Team